We take customer service very seriously and we pride ourselves on our prompt, courteous and effective technical support, which is offered free-of-charge to all registered users of our current software.
Anything you send us does get read - by real human beings - it doesn't just disappear into a corporate black hole. We want to work with you to resolve any issues, and to help continue improving our products.
You can request technical support using the following form. Please include details of any error messages and a description of the problem so we can assist you. In some cases it may be preferable to contact us via e-mail, attaching sample files or crash logs. We reply to all support requests - typically within 24 hours, unless we are away. If you don't hear from us, please check that our reply hasn't been blocked by your "spam" filter.
Please note that by using this form, your IP address will be recorded by us. We use this to take action against senders of unsolicited "spam" mail.