We're pleased to offer direct sales throughout the world: this means lower prices, better service, and faster delivery. This page explains how you can order from us, the payment methods we accept, our support for educators plus our privacy and returns policies. Click here to contact us.
By far the best way to order any of our products is online , using our award-winning secure eCommerce system, now with Barclaycard ePDQ, and featuring multi-currency support. You can choose Standard or Education sales, browse all software products, and choose additional items such as a printed user's guide, or packs of 3D glasses.
Choose Your Currency. You can choose to pay in U.S. dollars, Euros, or British Pounds Sterling. Simply choose your currency from the currency popup at the top of each pricing table, and all prices will be updated: these are what we will charge you (excluding VAT, if applicable). Please note, however, that some banks may impose additional fees, which are outside our control. (We are a British company, registered as a UK merchant in the European Union.)
USA Customers Please Note: It has come to our attention that some U.S. banks have taken to charging "foreign currency transaction" fees on credit card purchases made outside the USA, even when billed in U.S. dollars (e.g., transactions in Europe or even in US territories such as Puerto Rico). They try to justify this on spurious "security" grounds - but have been known to back down when challenged. Please check with your bank before you purchase.
Choose Your Product(s). Each online sales page uses tabs to list our different products, so you can see the relevant pricing options, with less clutter. When you've found what you want to order, click the price to focus on that product and reveal an Order button. You can order multiple items, and Checkout when you're ready.
Save up to 20% online! We offer a volume-based web discount on all eligible software products: 5% for each product, up to a maximum 20% discount. For example, if you wanted to buy CrystalMaker, CrystalDiffract and SingleCrystal online (i.e., 3 products in one transaction) you would save 15%. (This offer applies to software products only and excludes student licences.)
Please use our award-winning, secure online store for the fastest and most-efficient way of ordering. It will save you time and money.
If you really, really, can't order online, then we can accept orders the old-fashioned way:
Official Orders (on behalf of a company or institution). Please send us an official "Purchase Order": that is, an approved order, with an official purchase order number, which will guarantee payment. We can then despatch your order and send our invoice for payment. (We provide up to 30 days for payment.)
Personal Orders. If you are ordering for yourself, and not through an institution, then we strongly recommend that you order online, with a credit card. If that isn't possible, then we ask that you provide payment in advance (see below), before we despatch your order.
Should you require them, we provide order forms which you are welcome to download and use:
We accept payment in U.S. Dollars, Euros or British Pounds Sterling (GBP). You can pay us in one of two ways:
Japanese customers are very welcome to order direct from us. However, should you wish to order through a reseller, we can heartily recommend Hulinks Ltd, with whom we have a very long-standing and successful relationship:
Hulinks Inc. (Science Software Sales)
5-14 Nihonbashi Hakozaki-cho
Tokyo 103-0015, Japan
We offer highly-competitive prices for all our products at our "Standard" prices (especially when compared to "commercial" rates charged by other companies).
In addition, we're pleased to offer special Education prices to students and faculty in degree-granting university programmes and to academic institutions purchasing software for end-users in those positions. (Note: academics intending to use the software for commercial purposes must purchase a standard licence.)
Government laboratories do not usually qualify for our education pricing, even if they are nominally associated with a university. An exception might be if the intended end user is a full-time student or a full-time educator.
If in any doubt about your eligibility for education pricing, please ask yourself the question: "is my organization a teaching organization?" - but do also feel free to contact us before placing your order.
We recommend that students use the software as part of a larger, Group or Site licence. That way their colleagues - and supervisor - can have access to the software too! Other options, including "pay-as-you-go" licensing, are also available. Terms and conditions apply. Learn More.
Our online store provides an automatic web discount that increases as you add more items. For each eligible item you get 5% off the price of your order. The discount works for any combination of software products (excluding student licences), up to a maximum of 20% off.
If you wanted to buy CrystalMaker, CrystalDiffract and SingleCrystal online (i.e., 3 products in one transaction) you would save 15%.
If you need software for more than one platform, e.g., Mac and Windows, we offer a "cross-platform" discount for the second platform. You pay the full price for the first platform, and the upgrade price (i.e., 50% off) for the second platform.
If you wanted to buy CrystalMaker for your group, running on both Mac and Windows, you would purchase two products:
CrystalMaker Group Licence for Mac
CrystalMaker Group Licence UPGRADE for Windows
We provide digital delivery for all our products: this is more reliable, faster, and more environmentally friendly than physically shipping the software on CD. Software products are available for immediate download, and their Full Feature mode can be activated by entering your licence code.
Please note that we can only supply licence codes to the end user of the product, and not to a third party such as a purchasing agent. To prevent delays, please ensure that you specify the end user's name and e-mail address when you place your order.
European Union customers (outside the UK) are reminded that they must include their VAT numbers (Value Added Tax = TVA = Umsatzsteuernummer) on their purchase orders, otherwise we are obliged to add VAT.
New VAT Rules From 1 January 2015: We are now obliged to charge VAT at your local, country rate, instead of the UK rate.
When you order from us, your details remain fully confidential. We do not sell or share personal information about you with other people or companies, except to provide products or services that you have specifically requested.
When ordering online with a credit card, your card and other details are protected by secure encryption techniques, and are processed on a dedicated, secure server. The card details are verified by Barclaycard, but are not disclosed to ourselves or to other agencies.
Please note that - in common with most other software vendors - we cannot accept any returns for electronic software downloads.
We believe you will be delighted with our products. We go out of our way to ensure they are designed to provide the best-possible user experience and performance - but the final decision rests with you. We provide the following facilities to help you evaluate our products:
For further information, please see our Questions Answered page.