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Product Registration

Please take a moment to register your product(s) with us

We are proud of our reputation for the highest quality of customer service. As a small company, we believe we have a big advantage: being agile and customer-focussed; quick to response to queries or problems, and able to bend our workflow to suit your needs. However, for this to work we do need to know who our customers are! So please help us to help you, by registering your product.

Registration entitles you to:

Free technical support.
Have us remember your licence code(s) for you - for when you lose or forget them.
Notification of software upgrades.
Discounts on major software upgrades.
Your chance to influence product development and get the features that you really want!

If you have purchased more than one software product from us (e.g., CrystalMaker and CrystalDiffract), please complete a separate registration form for each product. This may sound like a bore, but your web browser will probably remember the text you typed in the first time...

Our Registration Guarantee

We promise to work with you to provide superior technical support(*), advice and to help you get the maximum performance (and, we hope, enjoyment) out of our programs. Your registration information remains confidential; we do not disclose information to third parties, sell e-mail addresses, or contribute to "spam".

We provide free technical support to legitimate, registered users, for the lifetime of the product. Please note that technical support cannot be provided for older products, which have been superceded by upgraded versions.

Online Registration

Product name:

Serial number (if known):

(Displayed in the "About" box for recent products.)

or/ Licence code:

(Provided in your licensing e-mail.)

Operating System:

Your name:

Full postal address:

E-mail address:

Please check your e-mail address carefully.

Any comments so far?

Every year we help support scientific societies through corporate membership, paid-for advertising and sponsorship of their meetings. In order to assess the effectiveness of this, we would be grateful if you could please indicate how you first heard about this product, using the fields below.

How did you discover us?

Details:

Newsletter:

Subscribe to our newsletter

By adding your e-mail address to our mailing list, you will receive our occasional newsletter (no more than about 4 times a year) with information about the latest updates, tips on using the software, up-coming exhibitions and workshops. Please note: we do NOT send spam or disclose your information to outside parties except when required by law. You can unsubscribe at any time by using the newsletter form.

Hacker Alert: THIS IS A HONEYPOT! Do not even think about abusing our webforms, sending fake subscription requests, or posting spam! We actively monitor all IP requests. Any abuse detected here will result in an instant ban from our site and your details will be shared with anti-hacking sites around the world.