Use the latest version of the software. We have provided a long-running series of free incremental program updates. These include bug fixes - and many new features!
Update your system software. Both Apple and Microsoft provide free incremental updates which include system bug fixes.
Save your work regularly.
Take advantage of multiple undo levels in CrystalMaker and CrystalDiffract 6.
Perform regular disc maintenance. Problems can be caused by corrupted system software or damaged disc blocks. Make a point of regularly checking your hard disc using a good diagnostics package (e.g., Apple Disk Utility or Norton Utilities).
If you are using a Mac and the software crashes on startup, it could be because the operating system is trying to re-open a corrupted file. You can avoid this by holding down the shift key when launching the program.
Isolate the cause of your problem: can you be sure it is unique to the software, or are other programs also showing problems?
Try running your software on another machine, to see if you can reproduce the problem. If not, there may be an issue with your machine's specific software/hardware.
Try resetting your preferences - there is a reset button in the Preferences panels for both CrystalMaker and CrystalDiffract.
Use a disc-checking program (e.g., Apple Disk First Aid, or Norton Utilities) to thoroughly check your hard drive for possible corruption.
Do a clean install of your system software (this can get corrupted over a period of time, resulting in instability and frequent system freezes).
Don't Suffer in Silence!
Still no joy? Don't suffer in silence - let us know! It could be that you've stumbled on a genuine bug, and we'll be happy to work with you to resolve this, wherever possible - after all, your loss could be other people's gain if we can resolve the problem for all our users!
Please contact technical support, mentioning your problem, and giving the following information:
It shouldn't take you more than a few minutes to tell us this, and you'll find that we act very swiftly (typically within a few hours) to get back to you. In some cases we've fixed problems and issued free updates within a few hours!